Hassle Free Returns Policy
UK ReturnsWe have a no quibble guarantee. We hope that you will be delighted with your order, however if any item fails to meet with your approval then please let us know straight away and send it back to us within 14 days of receipt for a full refund (the amount paid for the item/s) or exchange. All we ask is that the item is unused and in its original packaging. Please check the parcel immediately upon receipt. Simply pop a note in the parcel with you name and order number and sent it to : Drift, 31b Castlegate, Berwick upon Tweed, Northumberland, TD15 1LF.
When we receive the parcel we will refund your card (or send a cheque if this was the payment method) and we will of course send you an email to inform you of the refund.
We recommend that you return items via registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
If you are in the European Union and you cancel your order within seven
days after the day you get your goods, and you cancel the whole order,
we will refund the standard postage and packing costs you paid as part
of that order (if any), in accordance with the Distance Selling
Overseas ReturnsPlease note that all refunds to overseas orders will be made in British Pounds for the exact amount charged by us in Pounds.
Drift Living can not be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result of any such fluctuations. We would urge our customers to consider this before placing any overseas orders.
If the delivery address is outside the UK you may be subject to import duties and taxes once the shipment reaches your country. Customs policies vary widely from country to country.
We recommend that you contact your local customs office for further information